Customer Service is an ever-changing field. And more importantly, a good customer service strategy can add value to your business. Which in turn can increase the customer retention and revenue of your business. Today, we will go over some of the top customer service skills to have for everyone in

Your Eccomerce conversion rate might be one of the most important metrics on your website. As a result, you might be considering ways in which you can increase your store’s conversion rate. Here at Moment, we will break down some easy and effective ways to increase the conversion rate

Mouse Tracking can improve several aspects of your business. This includes your website, applications, products and more. However, you might be wondering what are the specific benefits of this technology before installing it on your website. Let’s break it all down. What is Mouse Tracking? Mouse Tracking refers to

You might think you have the best website ever. But have you ever wondered if your customers feel the same way? After all, not everyone might see or understand your website in the same way you do. Mouse Tracking can help you understand exactly how your customers are interacting with

Providing great Customer Support to your customers should be of high priority. After all, your customers need you the most in those moments when they require customer support. These moments create the perfect opportunity to wow your customers and earn their trust with outstanding customer support. The best way to

Customer Service can help your business in multiple ways. From helping your customers to increasing the value of your brand. But Customer Service can also help your marketing. Today we will review some of the ways in which Customer Service can help you boost your marketing strategy Why Customer Service

It’s no secret. Customer Service is incredibly important for any business. As a result, not having a clear Customer Service strategy for your business can set you multiple squares behind when compared to the competition. Today, we’ll break down some of our best practices for Customer Service and

Customer Satisfaction can be a factor that makes or breaks your business. After all, a business with unhappy customers is less likely to succeed in the long run. But you might be wondering what customer satisfaction is, why it is so important, and how to measure it. Today, we’ll

You’ve heard a lot about customer service. Heck, we talk about it all the time! After all, we believe that having a good customer service strategy can boost the revenue and longevity of your business. But what is Customer Service and why is it so important? Let’s break

Live chats are all the rage. If you visit almost any company website, you might be greeted by a floating chat bubble. This might make you wonder if your own company’s website needs a live chat as well? Well, you’ve come to the right place. Today, we will

Customers love fast and efficient Customer Service. And sometimes, the fastest and most efficient way to deal with a problem is to deal with it yourself. Not to say, the customer should be left to their own devices in figuring out any issues, but rather, you should be providing them

Acquiring a new customer is a big deal. After all, there are a lot of costs and efforts that go into acquiring every single one of your new customers. As a result, you want to make sure you fully optimize the experience of every single new customer. This is where

Customer Success can be the key to the longevity of your business. The relationships you form with your clients via your Customer Success strategies will likely translate to long-lasting recurring revenue. After all, there’s no better customer than a loyal customer. But how do you keep track of your

Customer Support has changed drastically over the last few years. From new customer support technologies to the rise of outsourcing. As a result, you might be considering providing support to your customers remotely, rather than at your business locations or at their homes. Why should you go remote? And what

Customer reviews and testimonials can be incredibly valuable for your business. After all, the word of a happy customer can carry more strength than the words of a marketing department. Added to that, a large number of positive reviews will create a positive image of your business for new customers.

Customer Loyalty can be key to the long-term success of your business. After all, loyal customers bring in more revenue than any other customers and, most importantly, they are advocates for your business. These loyal customers help you strengthen your brand and reach larger audiences through earned media and recommendations.

The way businesses engage with customers keeps on changing and evolving. One of the many ways in which businesses engage their customers is through Customer Empowerment. This strategy often results in increased customer loyalty and higher customer success metrics. But wait a minute. What is Customer Empowerment in the first

Customer Loyalty and Customer Retention are often used interchangeably. However, both terms are quite different. Knowing the difference between them will allow you to better plan out strategies for each term. Customer retention refers to the set of practices to prevent customer loss while customer loyalty refers to building larger