Live Chat Software for Businesses: How to use a Live Chat for Free

Adding a live chat to your website can boost the performance of your business.

From increasing your business revenue to reducing your operational costs.

It might sound complex, but implementing live chat technologies in your business is actually quite simple.

Better yet, it can all be done using free tools.

Let’s go over what you need to know and what tools to use.

Why you should use Live Chat for your business

You might still be undecided about implementing live chat in your business.

After all, how can a simple chat have a significant impact on your business?

The benefits of using a live chat for your business include:

It can automatically collect customer information and be a lead generation tool
It increases your business revenue by making it easier for your customers to contact you
It increases the efficiency of your customer support team by reducing the number of incoming support emails and calls
It also lowers your customer support operational costs

The benefits of live chat technologies continue with further integrations such as CRM and browser recording integrations.

Why Good Customer Service is Important

Live chat can also have a huge impact on your customer service efforts. After all, most people prefer to use live chat for customer service over any other medium.

And with better customer service, comes higher revenue and a stronger business.

Good customer service can translate to:

Added value to your product or service
Increased Customer Retention
Increased Recurring Revenue
Positive reviews and a positive brand image
Boosted employee’s morale and reduced employee turnover

The benefits of good customer service snowball onto each other and can be a key component in the growth of your business.

Learn more by reading our in-depth guide no the benefits of providing good customer service.

How to add a Live Chat to your Website

At this point, you might be eager to add a live chat to your website.

Luckily, adding a live chat to your website is way easier than you’d think.

With Moment, our fully featured live-chat platform, you just need to create a free account and copy a snippet of code on your website.

We’ve put together several guides with simple steps on how to add Moment’s live chat to your website.

How to use Live Chat for Customer Support

Installing a live chat on your website only takes a few seconds.

However, this doesn’t mean that you’re ready to use live chat technologies for your business.Fortunately, we’ve put together a guide on how to use live chat to provide customer support.