With live chat software, your support team can directly connect and interact with website visitors and customers. Having a live chat widget on your website, you can provide excellent customer service. Most people prefer using live chat as compared to talking on the phone, which makes having live chat on your website extremely important. Free live chat software, such as Moment, will increase the effectiveness of your business, without any of the added costs. Overall, live chatting is a cost-effective solution for customer service, improving ROI and customer retention rates.

What Does a Live Chat Software Do?

Live chat widgets and software allow online businesses to quickly service their customers and website visitors. Your customer service, engagement and conversion rate will increase when using a live chat service. As an online business, it’s important for your customer service team to engage with customers and potential leads using live chat software, such as Moment’s. Website visitors are more likely to convert into customers if you have a live chat on your website, rather than just a contact form. Moreover, helping your current customers in a timely manner will increase your customer loyalty and retention rate. This directly increases your ROI, as the lifetime value (LTV) of your customers will increase.

Having a free live chat service is one of the best things you can add to your website! Moment also comes with Session Recording, which allows you to directly see how website visitors interact with your website or landing page. Using live chat and session recording is a great way to find faults in your website or service. This allows you to promptly fix problems before other customers run into them as well. Overall, live chatting is a must-have addition to your website, which can be added for free with Moment.

3 Reasons To Have a Live Chat

As noted before, there are many ways a live chat widget on your website can improve your online business. Here are 3 reasons you should have a free live chat on your website:

1. Improve Customer Relationships

Your customers are less likely to switch to a competitor if you are helping them in real-time. If your website only has a contact form, the delay in answering a customer can cause you to lose a valuable client. Statistics show that the longer a customer is with you, the less likely they are to switch to a competitor. Therefore, nurturing your relationships via live chat is a great way to increase your customer retention.

2. Increased Sales

Having a live chat on your website with a dedicated sales and customer support team is a great way to increase your conversion rate. Websites that offer live chat close more website visitors than websites with just a contact form. Quickly answering pre-sale questions from potential customers is a great way to close a deal.

3. Save Money

Using Moment’s free live chat and CRM is a great way to save money, and also generate more profits. Efficiency is increased when using a live chat and a CRM, as your agents can quickly assign themselves to multiple website visitors at once. Not having to pay for your live chat software is also a huge plus when using Moment!

Should you use Moment’s Live Chat?

Every online business should use Moment’s free live chat, especially eCommerce websites!

Forrester’s report states: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”

Moment is a no-brainer as it comes with additional free features such as session recording, unified inboxes, user timelines, email marketing and much more! The code snippet is easy to install and adds a modern and professional chat bubble to your website.

Closing Thoughts

It’s proven that online consumers are more likely to purchase from your website if you have a live agent answering questions. Live chatting ultimately allows you to provide the best customer service possible, as your team can respond to online visitors in real-time.

Try Moment for free today, and enjoy the perks of having a full CRM for your business.

If you have any questions about Moment, live chatting or using a CRM, feel free to contact us on our website.

Happy Chatting! 💬