Martin Perez - Moment Blog (Page 9)

Customer Service Software: How to Leverage Technology to Help Your Customers

The landscape of customer service is changing at neck-breaking speeds. Mostly thanks to new technologies that have empowered both customers and businesses when it comes to communicating with each other. Customers are now more likely to communicate with businesses online and they want to do it as quickly and seamlessly

Live Chat

Customer Chat Service: The Ultimate Guide on Providing Support Via Chat

Looking to provide support to your customers via chat? Then you’ve come to the right place. In this guide, we will cover everything you need to know to properly add a live chat feature to your website plus how to efficiently provide customer support via chat. Ready to unlock

Live Chat

6 Reasons Why You Should Add a Live Chat to your Website

Adding a live chat to your website can enhance both your sales and customer support efforts. After all, a live chat opens up a brand new communication channel with your website users. One that is also instant and multi-platform friendly. However, you might still be on the fence about adding

Browser Recording

Browser Recording: How to Record Every Browser Session on Your Site

It’s no secret that there’s value in knowing more about your customers. From their contact information, all the way to their purchasing habits. But, what if you could take it a step further and see exactly how your customers are interacting with your website? Both the ones who

Customer Support

How to use a Live Chat to provide Customer Support

So you’re thinking about providing customer support via live chat on your website? Awesome. As you may already know, we are big fans of live chat support and all the advantages that it brings to your business. However, you might be wondering where to start when implementing a live