Martin Perez

Providing good customer service is important for your business. That’s no secret. However, that’s easier said than done. When it comes to operationalizing your customer service across your company, you might want to create a system to measure your performance. That’s where Customer Service Standards come into

Customer service can make or break your business. Yes, it is that important. After all, providing good customer service to your customers can bring multiple benefits to your business. Today, we’ll break them all down. Let’s get into it. It Adds Value to Your Product or Service Offering

Anger is natural. And sometimes, no matter how hard you try, one of your customers might get angry thanks to your product or service. It’s ok, it happens to every business. But just because it happens to everyone, it doesn’t mean it shouldn’t be taken seriously. In

The Customer is Always Right… The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too. Depending on who you ask, this statement is either the ultimate truth or a mantra that might be permanently hurting your business. Today, we break down this

Customers come in many different forms. And the more customers you have, the more you will notice the difference between all these types of customers. Knowing the differences between these types will help you to better identify them and to better cater to their specific needs. By catering to their

Lead generation is what keeps your business going. After all, you cannot make any sales without any leads. Therefore, improving your lead generation efforts is an easy way to increase your company’s revenue. However, getting more leads is easy but not always simple. Lead generation can be expensive. It